5

ProTech helped me when another repair shop was not able to complete the job 100%. They listened attentively to my issue and were able to figure out the strange noise coming from the front drivers side of my car. Everything was explained in detail and I was confident my car was in good hands. I only wish I’d come here in the first place! Car is fixed and running smoothly. The staff has always been helpful and super friendly whether it’s a repair or just maintenance. I’ll be back for my next oil change.

5

Pasqale and Gary took great care of my 1990 Honda Civic. The car went in for an inspection and Gary sent detailed photos of all the discrepancies and allowed me to make a decision on repairs.

It's great to know that Pasquale and Gary provided excellent care for your 1990 Honda Civic. Their attention to detail and transparency in the inspection process is truly appreciated. We're glad you had a positive experience with us, and we look forward to serving you and your car in the future!

- Protech Automotive Services
5

Thank you for the review, Robert!

- Protech Automotive Services
5

Paul and Mike were super friendly and easy to work with. Loaner was ready at drop-off and process was quick and easy. Will definitely use ProTech in the future!

Thank you for sharing your experience with us! We're delighted to hear that Paul and Mike provided you with friendly and easy-going service. Efficiency and convenience are important to us, so we're pleased to know that the loaner was ready for you at drop-off and that the process was quick and seamless. We look forward to serving you again and appreciate your trust in our services.

- Protech Automotive Services
5

These guys just saved me almost 10 thousand dollars quoted by another shop on a new engine that it turns out I didn't need. They performed a second opinion inspection to verify what I was told was terminal damage, very clearly communicated what the issue actually was instead, repaired the vehicle quickly, and did all that for about one sixth of what I thought I was going to have to spend. Cannot recommend them enough.

5

Thank you for your review, Evens!

- Protech Automotive Services
1

This place is a complete rip off. $36 to put two bolts to secure my license plate and an overpriced oil change. Poor customer service and time management. Staff needs to learn to listen to a customer, will never return!

1

This place is a complete rip off. $36 to put two bolts to secure my license plate and an overpriced oil change. Poor customer service and time management. Staff needs to learn to listen to a customer, will never return!

Hi Jennifer, we're sorry to hear that your experience wasn't up to par. After reading this review as well as your other Google reviews, we aren’t surprised. In fact, we’re delighted that you won’t be returning. Securing a license plate can sometimes be more complex than it seems, as was the case with Yours. We assure you our services are priced competitively for the value we provide. You approved the oil change price for you BMW prior to us completing the service, so there were no surprises. As for our customer service, communication, and time management, we were on point. Your vehicle was supposed to be dropped off for the day, but while dropping it off you added an oil change service and then told us you needed it done by 1pm. This is not how the appointment was originally scheduled, but we told you that we would do our best to have it completed by then. We called just before noon to ask for a little more time with it. You demanded that we have the car done by 2pm, no later. We adjusted our busy schedule and had the car completed just a few minutes after 2pm. The car sat here completed, until after 4pm. It sounds like YOU might need better listening and time management skills. Most of your Google reviews are negative, it’s quite possible that you have very unrealistic expectations. (You did give Taco Bell and California Taco Shop a 1-star review). We hope you find a repair shop that will provide low-cost service for your BMW while still providing high quality repairs and service in a timeframe that you demand. P.S. We will be using the proceeds from your recent service to purchase lunch from California Taco Shop for our team. A 5-star team deserves 5-star tacos!

- Protech Automotive Services
5

I enjoy bringing my vehicles here old and older. They fix them in 1 day when parts are available. I’ve had injectors done and other complicated electrical work. They are the best.

5

Protech is very thorough. After they have checked out your car, they send out a complete written analysis of all their recommendations. Work that needs to be done is color coded to show what is urgent and what can be put off a bit. They also send photos so you can actually see what they see. I recently had a tire with a leak. It had two nails, one of which was on the side wall. The photos showed this clearly. Everyone is very friendly.