Johnston Auto Repair

Hi Jennifer, we're sorry to hear that your experience wasn't up to par. After reading this review as well as your other Google reviews, we aren’t surprised. In fact, we’re delighted that you won’t be returning. Securing a license plate can sometimes be more complex than it seems, as was the case with Yours. We assure you our services are priced competitively for the value we provide. You approved the oil change price for you BMW prior to us completing the service, so there were no surprises. As for our customer service, communication, and time management, we were on point. Your vehicle was supposed to be dropped off for the day, but while dropping it off you added an oil change service and then told us you needed it done by 1pm. This is not how the appointment was originally scheduled, but we told you that we would do our best to have it completed by then. We called just before noon to ask for a little more time with it. You demanded that we have the car done by 2pm, no later. We adjusted our busy schedule and had the car completed just a few minutes after 2pm. The car sat here completed, until after 4pm. It sounds like YOU might need better listening and time management skills. Most of your Google reviews are negative, it’s quite possible that you have very unrealistic expectations. (You did give Taco Bell and California Taco Shop a 1-star review). We hope you find a repair shop that will provide low-cost service for your BMW while still providing high quality repairs and service in a timeframe that you demand. P.S. We will be using the proceeds from your recent service to purchase lunch from California Taco Shop for our team. A 5-star team deserves 5-star tacos!

hank you so much for sharing your experience with us, Becky! We're thrilled to hear that we were able to exceed your expectations and resolve the issue with your tire. Providing transparent and efficient service is our priority, and we're glad that Pascal and the team were able to take care of you. We're also happy to hear that you appreciated the extra touch of fully charging your EV. We look forward to serving you in the future and being your go-to choice for automotive needs.

Thank you for your kind words, Michael! We're delighted to hear that you had such a positive experience with us. We take pride in being thorough, maintaining clean facilities, and providing knowledgeable and attentive service. Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Your thoughtful review absolutely made our day, Ashley! We are beyond pleased to hear about your exceptional experience with us. Providing extra care like wiping down your dashboard and vacuuming your car is just one way we aim to go above and beyond for our customers. It's fantastic to know that you appreciated our attention to detail. We're also delighted that Nick and our team were able to assist you thoroughly. Your support for a local business means a lot to us, and we're truly grateful for your kind words. We look forward to seeing you again when you're ready for your tires. If you have any more questions or need assistance, don't hesitate to reach out.

Thank you for your positive review, Keith! We are happy to be able you options for repair.