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Protech Automotive Services — Frequently Asked Questions
Have a question before you bring your vehicle in? Below are answers to the questions we hear most often from Johnston, RI drivers. If you don’t see what you’re looking for, reach out through our contact page and we’ll be glad to help.
About Our Shop
How long has Protech Automotive been in business?
We’re a family-owned auto shop that has served the Johnston, RI area since 2010, building our reputation on honest, transparent service and skilled technicians.
Are your technicians certified?
Yes. Protech is an ASE-recognized business and a TechNet Professional shop, so your vehicle is handled by trained, qualified technicians.
What areas do you serve?
We’re based in Johnston and regularly serve Cranston, Providence, North Providence, Warwick, Smithfield, Scituate, Coventry, and East Greenwich.
Vehicles and Services
What types of vehicles do you work on?
We service European, import, and domestic vehicles — from Audi, BMW, Mercedes, MINI, Porsche, and Volkswagen to Honda, Toyota, Subaru, Ford, Chevrolet, and more.
What services do you offer?
We handle a wide range of services, including oil changes, brakes, and tires to check engine light diagnostics, engine and transmission repair, A/C service, clutches, suspension, and hybrid service.
Do you service hybrid vehicles?
Yes. We have the training and equipment to service hybrid vehicles safely, including battery health checks, regenerative braking, and hybrid-specific maintenance.
Do you sell and install tires?
Yes. We’re a Continental and General tire dealer and carry a full range of brands and sizes, so you can buy and install tires right here.
Warranty, Appointments, and Convenience
What warranty do you offer on repairs?
Our work is covered by a 3-year/36,000-mile warranty, honored at thousands of participating shops across the U.S.
Do you offer loaner cars?
Yes. We provide loaner vehicles for qualifying services, a 24-hour key drop, and local pickup and drop-off, plus contactless service options for your convenience.
How do I schedule service?
Book through our online appointments page and we’ll contact you to confirm your appointment. You’re also welcome to reach out through our contact page with questions first.
Do I need an appointment, or can I walk in?
Walk-ins are welcome if we are able to accommodate you, but scheduling an appointment helps us plan your service and minimize your wait.
Schedule Service at Protech Automotive Services
Protech Automotive Services is a family-owned, ASE-recognized shop that has served Johnston, RI since 2010, backing its work with a nationwide TechNet 3-year/36,000-mile warranty. Loaner vehicles, a 24-hour key drop, and local pickup and drop-off keep you moving while we handle the repair.