Johnston Auto Repair

I've had work done here on several vehicles and the experience has always been the same, exceptional. The staff is polite knowledgeable and fair no matter the size of the job. I don't give a lot of reviews but Protech has far surpassed my expectations on every occasion. Next time you're looking for an honest experience in a typically shady industry give this great local business a shot!

I decided to try out Protech based solely on other online reviews and I was not disappointed. I want to say the service was exemplary, but exemplary does not even begin to describe the service I received here. Nick and Andy did an outstanding job explaining to me what was going on with my car and helped me make an informed decision. You know how some places are super condescending? Not Protech. I felt like I was being talked to like a real person and, as a female, for once I felt comfortable having a conversation about my car. This is not your ordinary auto service joint. Protech has an A+ business ethic, with friendly, honest people who truly make you feel like they have your best interest in mind.

Tony and his state of the art facilitiy as well as staff are top notch. This is the only place I would let touch my girlfriend's Mazda 3. You can watch and see what's going on the whole time which is a damn rare thing these days. I'd entrust any vehicle to Tony or his staff. Keep up the good work over there and please don't ever change.

I went in today because my tires went flat and both gas stations in the area did not have working air for me to fill them up myself. I went in and asked if they could fill them, and that I was more than willing to pay, they took my car in right away and brought it back within 15 minutes and didn't even charge me. The inside is modern and welcoming and they have snacks and drinks. I will be coming here in the future or recommending this business to anyone who asks!!

You can LITERALLY watch terrorists blowing stuff up and your oil being changed at the SAME TIME. That's right, thanks to new television technology you can watch CNN (I've noticed they've changed from Fox News, thank God) and the closed circuit footage of the mechanic working on your car on adjacent televisions. Pretty cool, huh? It gets better. While watching terrorists blow stuff up and your oil being changed, you can Keurig your ass a cup of one of like a dozen different blends of coffee, shovel your face full of goldfish crackers, eat some APPLE SAUCE or perhaps even a banana. Still not convinced your should bring your car here? How about this: The people who work at Protech seem to make it a point to a) treat you like an intelligent individual, and b) not bang you in the ass on car repairs. It's a beautiful thing, really. Whilst watching CNN/my mechanic I listened to a worker take about ten minutes to explain a repair, in exquisite detail, to an older gentleman who had some questions. While I had my old beater car they took me in the back and I had a little meeting with the mechanic who worked on the car, and then both the mechanic and the guy from the office explained to me that - get this - they could fix the problem BUT they thought it may not be in MY BEST FINANCIAL INTEREST to do so. You read that right - they passed on a sale in order to give me their honest opinion on how best to handle the issues with the vehicle. I've never left this place feeling like I've been taken advantage of, and several members of my family now say the same thing. Absolutely recommended. Oh, one last thing: The place does look like a chain because it looks - you know - good on the outside. It's not a lousy chain like Midas, etc. I believe it's run by a New England Tech graduate. Just wanted to mention that in case you're (wisely) allergic to chain auto repair joints.

Excellent quick work. Pleasant and easy to deal with.

thank you protech and Patrick for a great job on my car professional and great customer service would recommend highly

Absolutely 5 star service. I have always had a positive experience with these folks. Very good explanations of the work being done and why. No sales pitches, just honest advice and quality work.

Modern, clean repair shop with a clean comfortable waiting room. My Lexus SUV was making a rattling noise which was driving me crazy. Protech put the car on a lift and discovered that a tail pipe hanger had deformed causing the tail pipe to vibrate. The technician bent the hanger back into its proper shape and he did it for free. There was zero charge. Subsequently, I brought the same vehicle in to have the front brakes pads replaced. The work was done quickly and professionally for $200.00 which is reasonable for a Lexus. There guys are honest, competent, professional, friendly and their shop is super clean. There prices are reasonable and the service is terrific.