Great experience if you are going to sit for a while. The interior is designed for the busy person. Lots of computer ports and a few PC's, wireless, TV, free coffee and water. Very well done. They even have monitors so you can see your car being worked on. You do pay a premium though for all of that convince. They are designed to provide you service on just about all makes and models, but if you need a part, for a foreign, you may have to come back. So that is also a down side. All in all though, I think they are certainly in the top 5 spots I have dealt with in RI.