I called to get a quote for replacing the half-shafts on a car. The service advisor wasn't even able to give me a quote based on parts and labor which shouldn't have taken him more than 30 seconds to do. He also stated they'd have to take things like rust into account. I told them that there wasn't any rust as the car was well taken care of, but they still said they didn't want to get involved with it LOL. Then I called them to get a quote for replacing a couple of radiator hoses and they weren't sure about replacing them either. I had both the half-shafts and radiator hoses replaced by Nissan. They were able to get me a quote for both jobs within seconds. The half shafts came out no problem, they just needed to be re-greased. Still used the original boots for them as they were in good condition. I bought all the radiator hoses myself and Nissan put them in without taking a lot of time. I don't even know why Protech is in the automotive business. It doesn't seem like the right fit for them if they can't give you a quote or are afraid to work on cars. MY RESPONSE TO THE OWNERS RESPONSE: I never declined to bring my car in for service. That is a lie. Your service advisor failed to give me a quote over the phone which Nissan did right away. Your service advisor was concerned about rust issues with the half-shafts even when after I told him that there was no rust. I had been under the car and inspected them myself. The owner knows more about their car then the service shop. Any professional business will tell you that. Basically, I didn't feel confident that you could do the repair well. There was no reason to bring it in if you couldn't simply give me a quote over the phone like everyone else. It was a simple repair and Nissan re-greased the half-shafts. They didn't give me any hassle about having to look at the car first. I gave you folks a second chance when I called about replacing the hoses. Your service advisor made it very clear they Protech wasn't interested in servicing the hoses. It was 3 hoses. I ordered them myself. Nissan put them in no problem. Notice in the owner's reply he didn't mention anything about the radiator hoses. Of course I have high expectations when having my car service by a business that prides themselves on their technology and training. Who wouldn't? However, in my experience many people in the auto industry. are frauds and deceitful. Maybe I would have changed my review to a 3 instead of a 1. But now that you lied on top of everything else, I'll just keep it a 1. My reviews are based on my conversations and the experience I had with the business. If they do a good job, I leave a good review. If they don't provide satisfactory answers or service, I leave negative feedback. That's fair and nothing less than you deserve. You're also based in Johnston and that speaks for itself. I am glad I never took my car to Protech. I saved myself a big headache. Whether the car is 5 years old or 35 years old shouldn't make any difference if you service thousands of cars all years, makes and models. Nobody else said anything about it when I called for a quote. That's a bunch of malarkey.
We always value constructive feedback from our customers, and will always continue to better ourselves. We feel that this is an extremely unfair review for many, many reasons. 1. The quote you requested was on November 21st, 2016. It is unfair to bring this up almost 3 years later. 2. As we told you, we don't quote repair jobs over the phone. Why? very simply, we want to take the necessary time to provide an accurate estimate so there are no surprises, and this absolutely takes longer than 30 seconds. We offered to evaluate your repair needs in person at our shop and provide you with a written estimate. This is to ensure your vehicle actually needs what you are saying it needs (which as you stated, the axles ended up not needing to be replaced, so this would have been a waste of time for us to write an estimate for this without even seeing the car in our shop). We DID however provide you with an estimate on the labor, but as we told you the axles were not available from any of our local suppliers and it would take some time to track down the correct axle shafts. Your car is 35 years old, and we have never serviced it before. It is perfectly reasonable for us to want to see what we are getting into before spending the time to provide an estimate. 3. We aren't afraid to work on cars at all, in fact, we've serviced tens of thousands of cars and trucks with the highest quality service and repairs since April 2010. 4. Your expectations are unreasonable. We provide the highest level of service and repairs, using the latest technology and highly trained technicians to do so. We direct our focus and training to service cars, vans, and trucks of almost any make and model of the last 15-20 years -- but as we discussed with you, your vehicle is 35 years old, and we typically don't work on classic/antique vehicles. 5. You have never actually had any service or repair work done at our shop, and you declined to bring your car in for a free estimate/evaluation. You then wrote a 1-star review for us simply because we would not go against our policy and provide you a blind estimate for repairs on a 35 year old vehicle. After looking at your other reviews of repair facilities, it seems that you are a tough person to please, and we are probably very lucky that you didn't bring your car in for service.
- Protech Automotive Services